You can return any item that arrives damaged, defective, wrong, incomplete or not as described within 7 days of delivery, with free pickup and your choice of a replacement or a full refund. New items with the factory seal unbroken can also be returned within 7 days if you change your mind. Opened devices and refurbished or pre-owned items cannot be returned for a change of mind, but they stay fully covered for defects and under warranty.
At a glance
Situation
Time limit
What you get
Return shipping
Damaged in transit, tampered parcel or missing item
7 days from delivery (tell us within 48 hours if you can)
Replacement or full refund, your choice
Free
Defective or dead on arrival
7 days from delivery
Replacement or full refund, your choice
Free
Wrong item, or not as described (model, specifications, colour, condition grade)
7 days from delivery
Replacement or full refund, your choice
Free
Delivered more than 10 business days after dispatch
At delivery, or 7 days from delivery
Full refund, including the advance
Free
Change of mind: new item, unused, factory seal unbroken
7 days from delivery
Full refund after inspection
You pay the actual pickup cost, up to ₹150, told to you before pickup
Change of mind: opened or activated device, opened earbuds or headphones, refurbished or pre-owned item
Not accepted
Defect and warranty cover still apply
Not applicable
Defect appearing after 7 days, within warranty
1 month from delivery, unless the listing states longer
Repair or replacement; refund if neither is possible
Free
1. Cancelling an order
Before dispatch: cancel any time, free, from My Account › Orders, on WhatsApp at +91 95604 68062 or at support@mrgadgethub.in. We refund everything you paid, including the ₹299 advance, within 2 business days.
After dispatch: you can still cancel by telling us or by refusing the parcel at delivery. We refund what you paid minus our actual forward and return shipping cost, up to a maximum of ₹299, and tell you the exact amount deducted. On a partial cash-on-delivery order, the deduction comes out of the ₹299 advance and the rest of the advance is refunded.
No deduction applies if you cancel or refuse because the parcel was damaged or tampered with, the item was wrong, or delivery came later than 10 business days after dispatch.
If we cancel a confirmed order for any reason other than a fraudulent order or false details, we refund everything you paid and also pay you ₹299.
2. How to request a return, replacement or warranty repair
Contact us within the time limit on WhatsApp at +91 95604 68062, at support@mrgadgethub.in or through My Account, with your order number, a description of the problem, and photos or a video.
We reply within 1 business day and decide within 2 business days. For a suspected defect we may first try a short remote check, such as SIM or network settings; if that does not fix it, we go ahead with the return.
We arrange free pickup within 2 business days of approval. If reverse pickup is not available at your pincode, send the parcel by any tracked courier or Speed Post and we reimburse the actual cost against the receipt (the ₹150 cap applies only to change-of-mind returns).
Pack the item with its box, charger, cables, straps, manuals, invoice and any free gifts.
Before handing over a phone or watch, remove your SIM and memory card, sign out of your Google or Apple account, turn off the screen lock and factory-reset it. If a device arrives still locked to your account, we will ask you to unlock it remotely before we process the return.
We inspect the item within 2 business days of receiving it, then ship your replacement within 2 business days or start your refund.
3. Conditions for accepting returns
For a damaged, defective, wrong or not-as-described item, return it as you received it, with everything that came in the box.
For a change-of-mind return, the item must be new and unused, with the manufacturer’s seal unbroken, all protective films and tags in place, and the original box undamaged.
We may decline a return if inspection shows physical or liquid damage after delivery, missing parts, an IMEI or serial number that does not match the unit we shipped, or signs of tampering. We will tell you why, share photos of what we found, and send the item back to you free of charge.
4. Unboxing videos
We strongly recommend recording a continuous video from opening the sealed parcel to switching on the product. It speeds up claims for transit damage and missing items. Not having a video will not, by itself, be a reason to reject a genuine claim; we will assess photos, a video call or an inspection instead.
5. Refunds: how and when
How you paid
Where the refund goes
When
UPI, card, net banking or wallet, including the ₹299 advance
Back to the same payment method
Started within 2 business days of approval; usually credited within 5–10 business days, depending on your bank
Cash or UPI paid to the courier on delivery
Bank transfer (IMPS or NEFT) or UPI to an account in your own name
Started within 2 business days of receiving your account details
We refund to the original payment method by default. We use a different account only if you ask, and only if it is in your name.
We collect bank details for cash refunds only by email to support@mrgadgethub.in or through your order page. We will never ask for your OTP, PIN, card number or password.
You get back the full amount you paid, including the advance. The only deductions are those stated in this policy: the return pickup cost for change-of-mind returns (up to ₹150) and the shipping cost for cancellations after dispatch (up to ₹299).
We do not charge restocking fees and we do not force store credit. Store credit is given only if you ask for it.
We send you the refund reference (ARN or UTR) on request so your bank can trace it. If a refund has not reached your account within 10 business days of our starting it, contact our Grievance Officer.
If money was debited but no order was placed, your bank or payment provider must reverse it within 5 days under RBI rules and pay you ₹100 for each day of delay beyond that. Contact us with the transaction reference if it does not arrive.
6. Replacements
A replacement is the same model and variant. If it is out of stock, you choose between a full refund and a different item, with any price difference refunded or paid. A replacement gets its own 7-day window for defects and its own warranty from the date it is delivered.
7. Warranty claims after 7 days
Every product carries a 1-month MR Gadget Hub seller warranty from delivery, unless its listing states a longer period. If a manufacturing defect appears, contact us as described in section 2. We collect the item free, then repair or replace it within 10 business days of receiving it; if we cannot, we refund the price you paid. What the warranty does not cover is set out in section 9 of our Terms and Conditions.
8. Your data on returned devices
Back up your photos, contacts and files before returning a device. We factory-reset every device we receive, we do not access its content, and we cannot recover data left on it.
9. Complaints
If you are unhappy with how a cancellation, return or refund was handled, contact our Grievance Officer at support@mrgadgethub.in (subject: “Grievance”) or on +91 95604 68062. We acknowledge every complaint within 48 hours and resolve it within one month. You can also approach the National Consumer Helpline on 1915 or at consumerhelpline.gov.in, or file a complaint with a Consumer Commission through e-jagriti.gov.in.
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.
